Evolution of Quality Concept in the Medical Field
Historically, the concept of quality in the medical field has evolved from the introduction of simple performance standards for nurses, leading to a significant decrease in mortality rates, to the modern application of quality standards in healthcare, which has resulted in lower rates of infectious diseases. Therefore, understanding and providing support in quality improvement areas is a priority for healthcare facilities through the preparation of qualified personnel capable of enhancing the quality of services.
Objectives of the Diploma
To implement Total Quality Management (TQM) practices by hospital and medical center staff in healthcare services.
To understand what TQM entails in hospitals and healthcare centers.
To recognize TQM applications in hospitals and healthcare centers.
To learn how to establish quality standards and metrics in hospitals.
Target Audience
Medical leadership in hospitals and those responsible for hospital management, medical departments, and departments related to healthcare services, technical, and administrative functions.
Professionals working in health sectors in public, private, and university hospitals.
Final-year students in scientific colleges, including Medicine, Dentistry, Pharmacy, Physical Therapy, and Nursing.
Content of the Healthcare Quality Management Diploma
Implementing TQM by hospital and medical center staff in healthcare services.
Understanding what TQM entails in hospitals and healthcare centers.
Recognizing TQM applications in hospitals and healthcare centers.
Learning how to establish quality standards and metrics in hospitals.
Developing a strategic quality plan that aligns with the vision, mission, and goals.
Managing information and methodologies for performance improvement.
Concepts of using ISO 9001:2015 to enhance quality in hospitals and healthcare centers.
Application of the ISO 9001:2015 standard for quality improvement in hospitals.
Conditions and steps for establishing a quality management system in hospitals.
Teamwork.
Discussion groups.
Practical applications.
Introduction to quality.
Continuous quality improvement.
Role of quality sector staff.
Patient safety.
Objectives of patient safety.
Coordination of healthcare services.
Accreditation of medical quality in hospitals.
Data analysis.
People management
